One of Just 6 in New York – and Only One in Westchester County – to Be Recognized
WHITE PLAINS, N.Y. (June 28, 2022) – White Plains Hospital announced today that it has achieved the Healthgrades 2022 Outstanding Patient Experience Award™ – the seventh time the Hospital has achieved this distinction. This honor places White Plains Hospital among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades. White Plains Hospital is one of only six hospitals in New York, and the only one in Westchester County, to be recognized with this honor in 2022.
“As we continue to add world-class services and physicians, as well as the latest in cutting-edge technology, we remain dedicated to our mission of providing the highest quality care to our community,” said Susan Fox, President and CEO of White Plains Hospital. “Providing an exceptional patient experience is rooted in everything we do and it is extremely gratifying to be recognized for our efforts, now for a seventh time.”
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS surveys of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness. Of the 3,173 hospitals evaluated, only 399 hospitals achieved the Healthgrades award.
“We applaud all recipients of the Healthgrades 2022 Outstanding Patient Experience Award for putting patient experience at the front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science, Healthgrades. “We commend these hospitals for their ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and healthcare professionals. Healthgrades is part of RV Health, a Red Ventures business, which has the largest consumer health and wellness audience online across its brand portfolio including Healthline, Healthgrades, Medical News Today, Greatist, Psych Central, Bezzy and Platejoy.
About White Plains Hospital
White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. Centers of Excellence include the Center for Cancer Care, The William & Sylvia Silberstein Neonatal & Maternity Center and The Ruth and Jerome A. Siegel Stroke Center. The Hospital’s Flanzer Emergency Department is the busiest in Westchester County, with more than 64,000 patient visits a year. White Plains Hospital performs lifesaving emergency and elective angioplasty in its Joan and Alan Herfort, MD, Cardiac Catheterization Laboratory and Marie Promuto Cardiac Catheterization Laboratory. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, New Rochelle, Somers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale.
The Hospital is fully accredited by the Joint Commission and earned its recognition as a Top Performer for Key Quality Measures® in 2019, 2015 and 2013. The Hospital received Magnet® designation in 2021, 2016 and 2012 from the American Nurses Credentialing Center (ANCC). The Hospital recently received the American Heart Association’s Mission: Lifeline® Gold Achievement Award for its treatment of patients who suffer severe heart attacks in its Emergency Department and Cardiac Catherization labs and its mortality rate is amongst the lowest in the country according to the National Cardiovascular Data Registry (NCDR). The Hospital earned a three-year accreditation from the National Accreditation Program for Rectal Cancer (NAPRC), one of 16 hospitals in the nation, and the Hospital's Bariatric Surgical Center is accredited as a Comprehensive Center under the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP). White Plains Hospital has also received full accreditation for its breast cancer program from the National Accreditation Program for Breast Centers (NAPBC) and The American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP®) recognized White Plains Hospital as a top 10% performing hospital for achieving meritorious outcomes for surgical patient care in 2019. In 2022, White Plains Hospital received the Outstanding Patient Experience Award from Healthgrades® for the seventh time, and in 2022 became the only Hospital in Westchester to be awarded with an A Safety Grade from the Leapfrog Group for the 7th time.