WHITE PLAINS, NY (May 14, 2019) – White Plains Hospital is once again a recipient of the Outstanding Patient Experience Award™ from Healthgrades, a leading online resource for information about physicians and hospitals.
This is the fourth time the Hospital achieved the Healthgrades® Outstanding Patient Experience Award™ (2014, 2016, 2018, 2019).
“Quality patient care is one of the cornerstones of our mission, and is at the forefront of everything we do, every day, and at every level of the Hospital,” said Leigh Anne McMahon, RN, Senior Vice President of Patient Care Services and Chief Nursing Officer at White Plains Hospital. “It’s an honor to have been consistently recognized by Healthgrades for providing exceptional care and the best experience to our patients.”
Outstanding Patient Experience Award recipients were identified through an evaluation of nine patient experience measures, using data collected from a 32-question HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Services) survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care during their inpatient hospital stay, like how well doctors communicated with them, how often staff explained medicines before administering them, and how often the areas around their rooms were kept quiet at night.
Hospitals that are top performers in patient experience continuously monitor trends in what patients find important as it relates to their overall assessment of a hospital stay.
“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”
There were 434 recipients that achieved the 2019 Healthgrades Outstanding Patient Experience Award™, representing the top 10% of hospitals in the nation for patient experience. White Plains Hospital was one of just 8 in New York State to receive the award. Healthgrades evaluated 3,449 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 – December 2017.
About White Plains Hospital
White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. Centers of Excellence include the Center for Cancer Care,The William & Sylvia Silberstein Neonatal & Maternity Center and The Ruth and Jerome A. Siegel Stroke Center. The Hospital’s Flanzer Emergency Department is the busiest in Westchester County, with more than 60,000 patient visits a year. White Plains Hospital performs lifesaving emergency and elective angioplasty in its Joan and Alan Herfort, MD, Cardiac Catheterization Laboratory and Marie Promuto Cardiac Catheterization Laboratory. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk and New Rochelle; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission and earned its recognition as a Top Performer for Key Quality Measures® in 2015 and 2013. The Hospital received Magnet® designation in 2012 and 2016 from the American Nurses Credentialing Center (ANCC). In 2014, 2016 and 2018, and 2019, White Plains Hospital received the Outstanding Patient Experience Award from Healthgrades®.
Healthgrades, headquartered in Denver, Colorado, is the leading online resource for comprehensive information about physicians and hospitals. Today, more than one million people a day use the Healthgrades websites to search, compare and connect with hospitals and physicians based on the most important measures when selecting a healthcare provider: experience, hospital quality and patient satisfaction. For more information about Healthgrades, visit http://www.healthgrades.com or download the Healthgrades iPhone app.