WHITE PLAINS, NY – White Plains Hospital announced today that it has once again achieved the Healthgrades 2020 Outstanding Patient Experience Award™ -- the fifth time the Hospital has received this distinction. This honor recognizes White Plains Hospital as being among the top five percent of hospitals nationwide for patient experience.
“We are honored that our patients have once again acknowledged the commitment of our staff to prioritizing an exceptional patient experience,” says Susan Fox, President and CEO of White Plains Hospital. “All of our employees, no matter their role, do their part to make a positive difference because they understand how important it is to our patients’ recovery.”
Healthgrades, a leading online resource that connects consumers, physicians and health systems, evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance. Of the hospitals evaluated, 424 hospitals, including White Plains Hospital, outperformed their peers to achieve this distinction.
“Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hopsitals continue to learn from and evolve their patient experiences,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “It is also equally important that consumers access this information and do their research when determining where to receive care.”
Healthgrades based this award on direct feedback from former patients of the Hospital. In a 29-question survery, patients rated the level of care they received on several measures, from cleanliness and noise levels in patient rooms to physician and nurse communication. They were also asked whether they recommend the hospital to friends or family. To view Healthgrades hospital quality methodologies, visit: https://www.healthgrades.com/quality/ratings-awards/methodology.
About White Plains Hospital
White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. Centers of Excellence include the Center for Cancer Care,The William & Sylvia Silberstein Neonatal & Maternity Center and The Ruth and Jerome A. Siegel Stroke Center. The Hospital’s Flanzer Emergency Department is the busiest in Westchester County, with more than 60,000 patient visits a year. White Plains Hospital performs lifesaving emergency and elective angioplasty in its Joan and Alan Herfort, MD, Cardiac Catheterization Laboratory and Marie Promuto Cardiac Catheterization Laboratory. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, New Rochelle, Somers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission and earned its recognition as a Top Performer for Key Quality Measures® in 2015 and 2013. The Hospital received Magnet® designation in 2012 and 2016 from the American Nurses Credentialing Center (ANCC). In 2014, 2016 and 2018, and 2019, White Plains Hospital received the Outstanding Patient Experience Award from Healthgrades® and in 2019, was the only Hospital in Westchester to be named Best Regional Hospital by U.S. News & World Report. http://www.wphospital.org